Hmmm.

Hi,

My apologies for the long wait; at the moment our queues are extremely busy and we try to get at each petition as fast as possible.

According to our logs your pod was warp scrambled before the first warp command was given. This is why you were not able to get away. Nothing in the game has changed how this works, however, while spamming a button may help you get the timing right, it may also cause client side lag.

With kind regards,
GM Homonoia
The EVE Online Customer Support Team